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Jackprabha

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2020.02
2020.01

カテゴリ

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Education

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2019.12.02
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カテゴリ:Education
It is based especially on the help desk group, where its members provide technical support taking into account areas of knowledge that are more specialized in the computational area. In this way, it follows that second level support is carried out by people specialized in communication networks, information systems, operating systems, databases, among others.

This level has at least 1 year in the support area and has the knowledge of level 1 and with knowledge of information recovery level Software, management of office parcel at basic level and configuration of wireless and wired networks in workgroups . Currently, manuals or guides are used where the steps that the user must follow to solve this problem are shown, in case of not reaching the solution, it will be passed to an on-site support.

Read more: level 2 technician job description






最終更新日  2019.12.02 22:34:47
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