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テーマ:英語のお勉強日記(8036)
カテゴリ:文書管理
Coveo and Google Analytics showed us the most accessed content in the product documentation portal by product, but the learning curve was steep, especially with Google Analytics. The analytics from Zoomin proved to be the easiest to use by far and the most helpful. They also validated the insights we had from the other sources. The Zoomin analytics dashboards had widgets that showed the data to answer each of our questions, and some widgets showed us what content our customers had not accessed, which was information we could not get from Coveo or Google Analytics. From the data we gathered, we were able to make informed decisions about how to improve customer experience. l Configuration guides and release notes are the top documents customers want, so configuration guides and release notes are weighted higher in the federated search results when Product Documentation is selected for the source filter. l For search terms that did not provide results in the product documentation portal, we added synonyms to improve the search and shared the synonyms with the Coveo developer to improve the federated search. l Content that had not been accessed recently was analyzed and archived if appropriate. l Reports of the content most accessed for a product to writers so that they can prioritize content updates with the product owners. コンテンツについてのレポートは、製品のために執筆者にアクセスしたので、彼らが製品所有者とのコンテンツ更新優先順位を付けることができます。 Future improvements |
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